Jobs

Customer Success Associate (m/w/d)

Customer Success Associate (m/w/d)

Düsseldorf

Picnic is growing fast and our goal is to provide the best services to our customers at all times. So, we are always on the hunt for super enthusiastic and motivated customer success associates to join our fantastic team. 

What’s your challenge?

As a customer success associate your mission is to always work towards a 100% customer satisfaction together with the team. You respond in a personal and proactive way on all questions and wishes of our Picnic customers. You will do this in 10 different channels, both online and offline, so you will never get bored. You handle issues from customers and work together with your colleagues to resolve these.

Who are you?

  • Enthusiastic: you are positive minded and are full of energy
  • Strong communication skills: you have strong German communication skills, verbal and written
  • Driven: you enjoy getting the most out of yourself and deliver only the best
  • Adventurer: you love working in a fast-changing environment with a lot of challenges and possibilities
  • Team player: you like to work with other people in a team

What are the requirements?

  • Bachelor or Master with a commercial background
  • Preferably living in Düsseldorf 
  • Flexible availability during days, evenings and weekend
  • Native German speaker

What are the perks?

Picnic has a lot of cool stuff to offer. We have an awesome start-up culture where everything you do matters! It’s also an environment where you can develop yourself super-fast and get the freedom to create your own future. Our brand new "Altbau" office with garden is in the center of Düsseldorf. We work very hard but we also have a lot of fun together.

Process

  • iconCV screening
  • iconPhone conversation
  • iconOnline test*
  • iconInterviews
  • iconOn-site day*
  • iconHired

* Depending on the role

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